At GlowFit.sbs, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with returns, exchanges, and refunds under the terms below.
1. Returns
- You may return most items within 30 days of delivery.
- To be eligible, items must be unused, unworn, unwashed, and in their original packaging with tags attached.
- Certain products (e.g., personal care items, undergarments, clearance items) may be non-returnable for hygiene and safety reasons.
2. Exchanges
- We offer exchanges for items of the same value, subject to stock availability.
- If the requested item is unavailable, a refund will be issued instead.
3. Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be issued to your original method of payment within 7–10 business days.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
4. Shipping Costs
- Customers are responsible for return shipping costs, unless the product was defective, damaged, or shipped incorrectly.
- For your protection, we recommend using a trackable shipping service.
5. Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with order details and photos.
- We will arrange for a replacement or issue a full refund, including shipping costs.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Clearance or final sale items
- Personal care and hygiene products (e.g., cosmetics, undergarments)
7. How to Initiate a Return
To start a return, please contact us at:
📧 Email: support@glowfit.sbs
Include your order number, product details, and reason for return.
8. Policy Updates
GlowFit.sbs reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the “Effective Date” updated.